Privacy, Shipping and Return Policies

Privacy Info

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Shipping Info

Nearly all our items are made to order. All items are listed with an approximate ship date. Leadtimes are approximate and are in business days; no weekends or holidays. Orders containg more than one item can take longer to produce. Once an item ships, you will receive confirmation with a tracking number. 

Shipping costs are calculated when an item is added to your cart.
Please contact us for large international orders.

MI DESIGN STORE currently ships to the U.S. and Canada. For other countries please visit MODA INDUSTRIA. All products ship to Canada via International Priority mail and UPS. Shipping cost is just the cost of shipping--it does not include any custom/import fees for Canada--these are the responsibility of the receiver.

Very rarely items have damage from shipping. Please contact us immediately and please do not attempt to fix anything (like if something is bent and trying to bend it back). We insure all our made to order/custom order shipments.

 

Return Info

Nearly everything we make is custom and/or made to order and is final sale and not returnable, refundable or exchangeable.

ALL house number signs and mailboxes are final sale--no returns.

ALL custom signs are final sale--no returns.

ALL special orders are final sale--no returns.

ALL artwork is final sale--no returns.

ALL furniture is final sale--no returns.

ALL powder coated items are final sale--no returns.

ALL custom order, made to order signs, special order items, mailboxes, art, furniture are final sale--no returns. 

If an item is damaged in shipping please contact us immediately to file a damage claim with UPS or USPS or freight service. If we have made an error in the order (wrong color, wrong number) we will repair or replace it depending on what is necessary.

Please review our instruction sheets here. If you need further assistance in installing an item, please contact us.

The only items currently eligible for return are the home decor signs here --no other items we make are eligible for a return. Home decor signs must be returned within 10 days of receiving them and must be returned unused and undamaged in any way. They must be packed well and insured. Contact us first before making a return.

Read our Reviews HERE